Frequently Asked Questions

What types of products do you offer?

Rebooted Horse specializes in a curated selection of quality used equestrian clothing and gear. Our offerings include high-performance apparel such as breeches and moisture-wicking tops, all in excellent condition to ensure comfort and style for riders.

How do I know the condition of the items?

All items available on our site are carefully inspected and curated to meet our quality standards. We ensure that each product is clean, free of stains, and shows no obvious signs of wear, allowing you to shop with confidence.

What is your return policy?

We accept returns for items that are in their original condition. If an item is stained or requires repairs, it may be donated or returned to you. The return window is typically between 7 to 10 days for domestic orders and up to 30 days for international orders.

How long does shipping take?

Orders are processed within 1-3 business days. Delivery times vary by region: UK orders typically arrive within 2-5 business days, while international orders may take 5-14 business days depending on the destination.

Do you offer international shipping?

Yes, we ship worldwide. However, international customers are responsible for any customs duties, taxes, or fees imposed by their country upon delivery.

What should I do if my order is lost or damaged?

If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will assist you in resolving the issue promptly.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. This number can be used to monitor the status of your delivery.

What are your shipping rates?

Shipping rates vary by region. For UK orders, standard shipping is £2.50, free for orders over £20. For Europe, the cost is £7.00, and for the USA and Australia, it is £10.00.

How do you determine the pricing of your items?

Pricing is based on several factors, including quality, brand, condition, and scarcity. Our aim is to provide fair prices that reduce barriers to participation in equestrian activities.