Refund policy

Rebooted really wanted to avoid issuing a long list of terms and conditions but, with apologies, here they are:

  • Please ensure all items sent to us are clean, free of stains/ marks, have no obvious signs of wear and are not in need of dry cleaning. If items are stained/ need repairs and can't be easily cleaned/ mended we will donate them to charity or return them to you. 
  • For on-site appropriate items, it may take weeks or sometimes months for us to upload your items to the site. This is because
    • (a) we receive a lot of stock and are a very small team,
    • (b) we carefully curate the site so that it looks visually appealing to shop,
    • (c) we don't upload lots of items of the same size/ style at a time
    • (d) we upload items that fit with the current season - so if you've given us summer items in autumn, you'll need to wait to late spring to see them appear on site 
  • Items that haven't sold at full price over the course of a season will automatically be put into the sale section at a reduced price. If they don't sell in the sale they will be put into clearance at dramatically reduced prices to ensure they sell
  • We have no control over how quickly things sell or whether they sell at all. We do our best but sometimes it doesn't work out.
  • Pricing is set according to a wide variety of factors: quality, brand, social currency, recency of production, size, type of garment, fabric, condition and scarcity.  Rebooted pricing is in line with the vision of reducing barriers to participation
  • We only pay out for a sale once the returns window has passed... this is between 7 - 10 days from shipping in Ireland and within 30 days of shipping for overseas sales.
  • If an item of yours looks like it has sold on the site but you haven't been paid it is either because it is being returned or because it has already been returned and has sold again and is now in another returns window. Please bear in mind that if it has been sold to a customer outside of Ireland the returns window can last up to 30 days depending on their location.
  • We can either pay directly to your bank or PayPal!